Shipping & Returns

Shipping Policy:

Please note that shipping is available to only one address per order. We do not ship to P.O. boxes or APO/FPO addresses. We reserve the right to choose the method of shipment (e.g. UPS, FedX, Canada Post, etc.). Shipping is available to most destinations within Canada, the U.S. and major international locations. Delivery times are not guaranteed and may be impacted by weather, holidays, and other factors. In the event of any shipping delays, the City will use its best efforts to notify you by email. The Peterborough Museum & Archives ("PMA") will notify you if any item cannot be shipped within 30 days, at which point you have the option to wait until the item becomes available or cancel your order. Some heavy or bulky items may require additional shipping charges. We will obtain your consent to pay any additional shipping charges prior to shipping. Shipping rates are calculated based on the weight and dimensions of the order and its destination. To determine shipping rates, simply begin the checkout process. Here you can select the shipping service you want and the corresponding charge.

Sales Tax, Customs and Duty

Sales taxes are charged on Canadian shipping addresses by province; all customs and duties charges are the responsibility of the receiver according to the applicable laws of your country. Customs and duty charges will be billed separately by the shipping carrier.

PMA Gift Cards

City of Peterborough Gift Cards may NOT be used for online purchases.

Credit Cards and Currency

All pricing is shown in Canadian currency. We accept the following credit cards:
Visa
MasterCard
Your credit card will be charged the date that you place your order.

Order Confirmation

You will receive an e-mail confirmation and order summary the date you place your order. Please keep your Order Confirmation Number for purposes of order tracking.

Order Cancellation

Order cancellation will be accepted via email within 24 hours of initial placement of order.

Holiday Shipping Cut-Off Dates

To ensure your holiday gift purchases arrive on time, place your order by the date and time listed below. Greater Toronto Area
8:00 AM
7 business days PRIOR to December 24

Rest of CANADA, International Orders
8:00 AM
15 business days PRIOR to December 24

Returns:

Please inspect your order upon delivery. If you are not satisfied with your purchase, you may return the merchandise, at your expense, to the PMA for a replacement or exchange within 30 days of receipt. No shipping or handling charges will be refunded. Merchandise must be in its original condition and in its original packaging, accompanied by the sales receipt. Merchandise must be returned to the PMA gift shop by way of prepaid shipping/delivery.